The CSMC program was made to be practical, and because it is self-directed, it was made to be very convenient as well.
To date, we have served more than 15,000 international professionals, from global teams of professionals from publicly traded companies to college students trying to get their first job in the customer service management industry.
Participants of the CSMC certification program include:
- Sales managers, sales professionals, or customer service professionals looking to improve their customer service management expertise and knowledge
- Students with some professional experience who are looking for continuing education opportunities
- Seasoned professionals looking for professional self-improvement training in customer service
- Current business professionals looking to improve their customer service management knowledge and leverage the changes the customer service industry has experienced in the past 10 years
- Employee groups looking to enhance their customer service management knowledge