Study Guide & Syllabus

Study Guide Image
Please download the Customer Service Manager Certification (CSMC) study guide and syllabus below:

– CSMC Study Guide (PDF)
– CSMC Syllabus (PDF)

The CSMC program can be completed with just 50-75 hours of study and preparation for those with customer service management experience, and up to 100-150 hours for those relatively new to customer service fundamentals.

If you have questions about the program please view our Frequently Asked Questions (FAQ) page, or call our friendly U.S. based team at (305) 503-9050.  If you are ready to get started, you can complete the CSMC registration form.