More Qualifications. More Opportunities. That is the power of the CSMC.


The Customer Service Manager Certification (CSMC) designation is a self-study, online customer service training and certification program. The CSMC program is a global, trusted certification program built exclusively by and for customer service professionals. The CSMC was created as a continuing education and professional self-improvement program.

The CSMC is backed by the Business Training Institute. Every year, registration for the CSMC certification increases.

 Our team has had over 15,000 professionals enroll in our programs from over 75 countries. Here are the top 5 reasons you might find this program helpful:

  1. Add the Customer Service Manager Certification (CSMC) to the education section on your resume, showing tangible evidence of your dedication and education in the customer service management industry, helping set you apart from others with your same level of more generic education.
  2. Speed up your success within the customer service industry by listening to recorded audio interviews with experienced customer service and loyalty professionals.
  3. Quickly gain specialized knowledge, learn the common models and words used in customer service, and gain confidence in what you know and don’t know.
  4. Scientific studies have shown that earning a certification can increase your earning power permanently.
  5. Complete our programat your own pace over a few months, or a few years.  Once you pass the online timed examination, we will mail you a certificate in a leather-like diploma holder to display in your office or home.

To earn the CSMC designation, you must complete the the CSMC program. To learn more about that process, please see our How it Works page. If you have questions you can reach us in our Key Biscayne, Florida office at (305) 503-9050. To get started today, register here.